Frequently Asked Questions

Hi, it’s Bailey here, let me answer some of your questions:

How to shop and place an order

Do I need an account to place an order?
Yes you will need to create an account to place an order. This information is collected during the checkout process.
I have forgotten my password: what should I do?
Simply follow the “Forgot your password?” link on our Login Page and enter your email address. You’ll then receive an email to reset your password.
How do I place an order on your site?
It's easy! Here’s how:
  1. Click on our Shop tab.
  2. Select the test you would like to purchase.
  3. Create your account and make payment.
  4. Leave the rest to us!

DNAPet Lab pricing and payment +

Which currencies can I shop in?
What payment methods do you accept?
  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay
Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted

Product authenticity +

Are DNA Pet Lab items guaranteed authentic?

DNA Pet Lab is proudly powered by Orivet- an institutional member of the International Small Animal Genetics Society (ISAG) helping the development of standards of genetic testing in animals in various committees in this organisation.

The science behind DNA Pet Lab is the latest in Pet DNA technology. Our tests are run at a United States Department of Agriculture (USDA) accredited laboratory, which is also accredited in accordance with recognised International Standards. The laboratory we use also meets the requirements of the Veterinary Laboratory Accreditation Programme.


Shipping, taxes and duties +

How much will I be charged for shipping?
I didn't receive my invoice with my order. Where can I find it?
Do you offer same day delivery?
When will I receive my item and how can I track delivery?
Will I need to pay taxes and duties?